To our valued consumers:
This statement is issued by Careray Digital Medical Technology Co., Ltd. (Careray) (hereinafter referred to as “we”, “us” or “our company”), together with its global subsidiaries, an official entity specializing in the R&D, production and sales of X-ray flat panel detectors, committed to delivering high-quality, safe and reliable products to consumers worldwide. We hereby clarify the official sales channels and after-sales service process for our products as follows:
1. Official and Authorized Sales Channels
Our products are sold through the following official online and offline channels:
1.1 Offline Channels
- Direct offline sales by our company and global subsidiaries.
- Offline sales through authorized distributors and agents.
1.2 Online Channels
Online sales are conducted either directly by our company or through officially authorized distributors or agents via official channels. If you are unsure whether the products you purchased from online sources are sold by an authorized seller, you may contact our sales team for verification (please refer to the email address listed below).
Purchases made through the above official channels are entitled to our after-sales service and warranty commitments. We cannot guarantee the authenticity of products bearing our brand that are sold by stores or individuals without our authorization, and purchases made through such channels also involve potential risks in terms of after-sales service and consumer rights protection.
2. After-Sales Service Process
2.1 If you purchase our products through authorized distributors and agents and need after-sale support, warranty service, technical assistance or other product-related support, please contact the distributors and agents from whom the product was purchased. Distributors and agents are generally able to provide faster and more efficient support due to their familiarity with local markets and logistics. Out of respect for our valued customers, if your issue is not properly resolved by the authorized distributors or agents, you may contact our after-sales team through the contact information provided below.
2.2 If you purchase the product directly from us without the involvement of authorized distributors and agents, please contact us directly.
3. Contact Information
3.1 Official After-Sales Email: support@careray.com ；
3.2 Official Sales Email: globalsales@careray.com；
Your inquiry will be processed within two (2) working days.
Sincerely
Careray Global Sales Center
March 16, 2026